Support and feature requests

Tickets

Open Support in the app and create a ticket. Pick a category (question, something is broken, licence and billing, account, other) and a priority. Our team answers by email, usually within one business day, and the ticket status changes as we work on it: open, in progress, resolved, closed.

Tickets belong to your organization. People from other organizations can never see them.

Feature requests

The feature request board is shared by every BoostUp customer, so you can see what others asked for and add your vote. Each person has one vote per request; click the arrow again to take your vote back.

We use the votes to decide what to build next. When a request moves to planned, in progress or shipped, the status on the board changes.

Before you write

These docs may answer your question faster. Use the search box at the top of every docs page.